Return and Exchange Policy for Itnaut

At Itnaut, we aim to ensure your complete satisfaction with your purchase. If you are not fully satisfied, we offer a straightforward return and exchange process. Please review the details below:

Return Policy

1. Eligibility for Returns

• Items can be returned within 30 days of the original purchase date.
• Products must be in original condition: unworn, unwashed, with all tags attached, and in the original packaging.
• Final sale items, custom-made products, and gift cards are not eligible for return.

2. Return Methods

• In-Store Returns: You may return items in person at our store location. Please bring the original receipt or packing slip for verification.
• Mail Returns: You can return items by mail using a shipping service of your choice. Include the original packing slip or order number, and send the items to:
  
  Itnaut
  808 Lakeside Avenue S, Seattle, WA 98144, USA

3. Return Shipping Fees

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Processing

• Refunds will be issued to the original payment method within 3-5 business days after the returned items are received and inspected.
• Original shipping charges are non-refundable.

Exchange Policy

1. Exchange Eligibility

• Items can be exchanged for a different size, color, or product of equal or lesser value within 30 days of the purchase date.
• The item must be in its original condition with tags attached.

2. Exchange Process

• In-Store Exchanges: Bring your item to our store for an exchange. Please bring the original receipt or order number.
• Mail Exchanges: Contact us at [email protected] or call +1 (970) 243-5080 to initiate a mail exchange. We will provide instructions for the exchange process.

3. Availability of Replacement Items

If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.

Defective or Incorrect Items

If you receive a defective item or an incorrect order, please contact us within 7 days of receiving the item. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including original shipping charges.

Gift Returns

If you received an item as a gift, you can return it for store credit or exchange. Please provide the original order number or packing slip for processing.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items
• Custom-made or personalized products
• Gift cards

Lost or Damaged Returns

We recommend using a trackable shipping service for returns. Itnaut is not responsible for lost or damaged returns.

Contact Us

For any questions or assistance regarding returns and exchanges, please contact us:

This Return and Exchange Policy ensures a smooth process, allowing you to shop confidently with Itnaut.